Contact Our Team
Need a hand? Our support centre is available to help with account-related enquiries, technical concerns, payment questions or general feedback. If you need assistance verifying your account, reporting a payment or technical issue, or want clarification on bonuses and withdrawals, get in touch and we will respond as quickly as possible. You can reach us by live chat, email or phone; working hours and direct contact details are listed below for your convenience. Authorised agents can assist with verification.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email & live chat for account issues) |
| General enquiries | [email protected] (general enquiries, billing and promotions) |
| Affiliate enquiries | [email protected] (partnerships and marketing queries) |
| Phone | +44 20 7946 0821 (phone line, agent assistance available) |
| Working hours | Mon-Sun, 08:00-00:00 (support hours, response times may vary) |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues or any situation requiring explanations or documents. When emailing, please use a clear subject line and include up-to-date contact details and your account ID where applicable. Providing concise supporting information and any relevant attachments helps us process your enquiry more quickly and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day and simple requests are often handled sooner. More complex issues, such as verification or payment investigations, may take longer while we gather information and liaise with partners. For assistance contact [email protected] and we’ll keep you updated on progress.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you spot so we can make the site better. We review every message carefully and use feedback to improve functionality, promotions and the overall experience. Send comments via live chat when online or email [email protected], and we’ll ensure your input reaches the team making improvements.